Total Systems Solutions

SVS provide full life-cycle IT and e-business solutions from strategy formulation to implementation, final hand-over and systems support. Areas of expertise include bespoke systems design and integration, e-commerce applications, portal and Internet design, call centre technology and cross platform porting.

Customer Management     Record Management     Search Management

Customer Management
SVS is the European distributor for Oncontact CRM. Designed for ease of access, Oncontact can be used by customers, suppliers and employees to seamlessly manage relationships between each other. Oncontact’s ability to assist organisations embrace the value of customer knowledge is based on more than a decade of experience. The four fully integrated modules are designed to support the acquisition and sharing of customer knowledge.

Record Management
Many organisations are switching all their records into digital format for reasons of space, data retrieval and disaster recovery. We also recognise the value to be gained from providing easy access to information currently not available to those that need it most.

Our assessment of the Electronic Document Record Management (EDRM) market has concluded, along with the Butler Group, that Hyperwave have best understood the need to give employees a simple integrated solution that creatively expands the availability of information. SVS have therefore partnered with Hyperwave.

Search Management
As the need to intelligently interpret data increases, SVS are well placed to help. As business partner to Convera, we have assisted governments, defence and commercial organisations to create interrogation solutions based on complex themes and ideas.

The classification and taxonomy definition of data can greatly improve performance and retrieval speed. SVS has carried out and implemented a number of studies in this area, and Convera’s taxonomy features are invaluable as a working proven toolset.